HOUSTON (February 25, 2013) – Hotze Enterprises, a world leader in the alternative healthcare industry, hosted its inaugural awards celebration on Friday, recognizing the Hotze Enterprises Performance Scorecard (HEPS) achievements in 2012.
HEPS contains four key strategic pillars, which include building the finest team, delivering extraordinary guest service, growth and financial success.
Within the finest team pillar, each department received an average of 118 percent on their department metrics and an average rating of 4.7 out of 5 possible points by guests of Hotze Enterprises.
In the extraordinary guest service pillar, the company received a consolidated net promoter score (NPS) of 71 percent and an average of 4.74 out of 5 possible points for guest surveys. In the growth pillar, ’s medical team was able to serve 1,272 new guests in 2012, surpassing the goal of 1,248.
Within the financial success pillar, 19 out of 20 percent profitability was achieved.
Additionally, the following awards were given to individuals who made outstanding achievements that contributed to the success of HEPS:
: Antoinetta Lopez, director of guest services with Hotze Enterprises, was recognized for continually going above and beyond the call of duty.
: Millie Robinson, guest coordinator at , was honored for her 13 years of dedicated service. At the age of 81, Robinson is also the eldest employee to ever serve with the company.
: Cody Mygrant, vitamin consultant with , was recognized for his outstanding efforts in 2012.
Hotze Enterprises, which includes Hotze Health & Wellness Center, Physician’s Preference and Hotze Pharmacy, is leading the revolution in wellness care by transforming the way patients are treated, both internally and externally. Founded in 1989 by Steven F. Hotze M.D., Hotze Enterprises is committed to enabling individuals to enjoy a better quality of life by helping them obtain and maintain health and wellness naturally.